Client-Supplied Hair Policy (Release of Liability Required)

• Hair not purchased through Salon or Hairstylist is subject to inspection before installation for quality and durability, shedding, tangling, and cuticle quality will be assessed.

• ALL Hair Stylist(s) reserves the right to decline installation of hair that does not meet quality standards, to protect the finished result and the client's experience, unless a release of liability form is sign for client-supplied hair extension.

• Labor-only installation rate: calculated per 25g increment or by weft base on standard pricing to account for the added method base on technicality, material, time and labor.

• All services does not include tax & gratuities. No additional discount will be apply for client-supplied hair.

• All hair installation or services are final sales. NO refund or exchange will be accepted.

Booking Policies

• A non-refundable deposit of $100 is required to book any 15-30 minute consultation or full-head installation, applied toward your hair purchase, service or installation for all future appointments.

• Extension appointments require a dedicated multi-hour appointment block. Cancellation's notice less than 48 hours or no-shows forfeit the full deposit.

• Rescheduling before 48 hours’ notice carries no penalty.

Adjustment Policy

Every service and product is customized specifically for each client. Due to the nature of professional beauty services and for health and sanitation reasons, we maintain the following policy:

Hair Products

  • All hair extension, hairpiece, wig, and retail product sales are FINAL.

  • No refunds, returns, or exchanges will be accepted due to health, hygiene, and sanitary regulations.

    Salon Services

  • All service sales are final. We do not offer refunds on services that have been completed.

Your satisfaction is important to us. If you have concerns regarding your service, please notify us within 7 days of your appointment. We will gladly schedule an assessment with the original stylist.

When appropriate, we will make reasonable adjustments, which may include:

  • Color refinement or toning

  • Haircut or shaping refinements

  • Installation adjustments

  • Minor service corrections

Free adjustments within 7 days upon last date of appointment, are performed by the original stylist only and are offered at the stylist's discretion if the concern is determined to be related to the original service performed. Refusal to have the original stylist to make the adjustment is refusal for any complimentary adjustment.

The following are NOT considered complimentary adjustments:

  • A change of mind or preference after the service has been completed.

  • Requests for a different color, length, style, or technique than originally agreed upon.

  • Damage or alterations caused by anyone else besides the original stylist like another salon visit to another hair stylist, or self-maintenancce.

  • Failure to follow the recommended aftercare instructions.

We appreciate your understanding and cooperation. Our goal is to provide exceptional workmanship, professional service, and a positive experience for every client while maintaining the highest standards of quality, hygiene, and client care.

Payment & Non-Payment Policy

Payment in full is due immediately upon completion of all services. Gratuities & Tax are not included in service & hair price. By scheduling an appointment and receiving services, the client agrees to pay all applicable charges for services and products provided.

Failure or refusal to pay for completed services may be considered theft of services where permitted by applicable law. We reserves the right to pursue all available legal remedies to recover unpaid balances, including but not limited to:

  • Contest and reverse fraudulent chargebacks with the client's financial institution.

  • Report suspected fraud or theft of services to the appropriate authorities when warranted.

  • File a claim in small claims or civil court to recover unpaid balances, court costs, and any other remedies available under applicable law.

For the safety and security of our clients, staff, and business, our salon is monitored by video surveillance. Surveillance footage, appointment records, signed consultation and consent forms, photographs, text messages, emails, invoices, payment records, and any other relevant documentation may be preserved and used as evidence to protect the business and to support any legal or administrative proceedings if necessary.

By receiving services at Gina @ Prestige Salon, clients acknowledge and agree to these payment terms and policies.

We value every client and strive to resolve any concerns professionally. If you are dissatisfied with your service, please speak with your stylist or salon management before leaving the salon so we can work toward a reasonable resolution in accordance with our Adjustment Policy.

Gratuities are always appreciated but are entirely optional and never expected. If you feel your experience did not warrant a tip, you are under no obligation to leave one.

We welcome honest and constructive feedback. If you leave a review regarding your experience, we reserve the right to review the facts of the appointment and respond professionally and truthfully when appropriate.

Expectation & Hair History Disclosure

We are committed to providing the highest quality service while maintaining the health and integrity of your hair.

Every client's hair is unique, and results may vary based on your hair's condition, texture, previous chemical services, home care, and overall hair health & history. While we strive to achieve your desired look, we cannot guarantee results that are unrealistic or cannot be safely achieved in a single appointment.

Hair naturally grows, fades, and changes over time. Color, extensions, smoothing treatments, and other chemical services require proper maintenance and regular upkeep to preserve their appearance.

For your safety and to achieve the best possible results, you must fully disclose your complete hair history during your initial consultation, including but not limited to:

  • Previous hair history with color, bleach, lighteners, or toners

  • Relaxers, perms, keratin or smoothing treatments

  • Henna, metallic dyes, or box color

  • Hair extensions, wigs, toppers, or other hair systems

  • Medications, allergies, or medical conditions that may affect your hair or scalp

  • Any previous hair damage, breakage, or scalp concerns

Failure to provide accurate or complete information may affect the outcome of your service to achieve your desired look. Prestige Salon is not responsible for unsatisfactory results or hair complications resulting from undisclosed hair history, previous services, or inaccurate information provided during the consultation or client’s initial intake.